
If you just average all call lengths, you might get some value like 90 seconds. You have the call log from last month and you want to know how long customers talk to your representatives. Let’s say you run a customer care center. Histogram chart shows distribution of data by grouping it in to bins (range of values). Sounds interesting? Let’s get started then.

I like to say, “You can focus on the Vital Few and not on the Trivial Many,” when you use Pareto Charts. Pareto Analysis is commonly known as “The 80 / 20 Rule.” A brief explanation is: Roughly 80% of your sales come from only 20% of your customers or 20% of your products. Results are Numeric Values – not Formulas.However, if you are using an earlier version of Excel or if, somehow, this Add-in has been disabled, I show you how to “activate it.” Advantages of Using Excel’s Histogram Tool


Beginning with Excel 2007, the Analysis ToolPak is automatically included in a basic installation of Excel. This tool is included in the Analysis ToolPak which is an “Add-in” program within Excel. In this episode, I demonstrate a very powerful – and very easy to use – analysis tool – The Histogram Tool. This is the Third – and final – episode in my “Creating Frequency Distribution Reports in Excel” series of tutorials.
